The Telecom Regulatory Authority of India has issued a consultation paper titled “Certain Issues relating to Telecom Tariffs”, with the aim of easing the complexity surrounding the mobile tariff plans.
Even though India still has the lowest call charges in the world, there are multiple tariff plans offered by all operators. This complicates the matter for the end consumer, who is inevitably unable to identify and select the best tariff plan. Basic tariff plans as well as a host of add-on packs make it very difficult for the customer to find a plan which suits their usage the best. Prepaid as well as Postpaid users have complained about this problem. There have been calls to put a ceiling on the number of tariff plans each individual operator can offer.
Sometimes it becomes difficult for consumers to find, understand and use the information available in the market in order to make decisions on choice of service provider and tariff packages that best meet their needs, TRAI says, in the consultation paper.
The consultation paper attempts to bring clarity and transparency in roaming charges as well as the SMS cost. All stakeholders are expected to respond with their views by 15th November 2010.
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